Who We Are
Business by the Golden Rule
OREP Mission:
To
be the best insurance resource for real estate professionals; to
follow the Golden Rule by treating all who contact us for help as we
would expect to be treated: with honesty, courtesy and efficiency.
OREP now in its 8th year!
Staff: (L-R)
Shelley, Lori, Carolynn, Clark, Jennifer, Cary, David and Maria
Senior Broker, David Brauner, has been providing
valuable professional benefits- such as E&O insurance,
education and information, to real estate professionals for over 16 years. OREP is dedicated to bringing appraisers, home inspectors and other
real estate professionals a valuable package of low-cost
professional support, including E&O, education and information.
OREP publishes Working
RE Magazine, winner of the Apex Award for
publication excellence two years running.
David Brauner/David Brauner Insurance Services: Calif. Lic.
#0C89873. Licensed in 49 states and D.C. Please call for the license number in
your state. Call us for fast, personal service: (888) 347-5273. info@orep.org
Here's a new member's experience with
OREP-
"Mr. Brauner, please indulge me for a few minutes because Clark earned OREP a
customer today.
Approximately one week ago, I submitted an E & O renewal to another
company that has had my business for years. Checking on the process
this past Friday, while there was a fax confirmation on my system,
the representative indicated the application was not received. The
renewal application was immediately faxed again and the
representative said it would be processed ASAP.
In a follow up today, I was told the underwriter would have an
answer at the end of the week or the first of next. When I reminded
the representative of the initial fax issue and requested some
consideration for being a long term customer, I was told, “to be
fair, you should have sent in the renewal sooner.”
By the way, this was a routine renewal, no complaints and no
potential complaints.
Now we all have our days but in reviewing notes from past renewals,
some submitted earlier and some near the deadline, I realized that
this was not the exception to the rule. However, rather than
change, sometimes a business person will accept a level of service
that is below average, especially when the company is recommended by
a professional appraisal organization.
I contacted an appraisal associate in Durham, NC. She is a current
customer of OREP and recommended your organization and provided
contact information. Before I called, I realized that she had
suggested your company to me last year. Within a few minutes, I was
on the phone with Clark.
The first thing I noticed was that Mr. Lampard wanted the new
account. My immediate impression was his professional attitude and
by God, he enjoyed his job and believed in OREP. He answered my
questions and part way into the story I just related to you, Clark
began to ask me about the “why” of the situation with the other
company and then in an instant said, “Craig, the reason why really
isn’t important, we’re going to provide you good service and take
care of this situation.”
He then proceeded to review the other benefits of OREP.
WOW! Clark indicated that once the application was received and seen to
be acceptable, a commitment letter would be issued today. He was
kind enough to look for the fax, allowed me to call to confirm its
receipt and reviewed the application and payment information. True
to his word, within six hours of my initial contact with OREP, the
letter arrived via email.
Mr. Brauner, you seem to have a good team in place. Further
evidence of this was in calling to verify the fax, Maria answered.
Another person who’s professional attitude and commitment to
customer service received an “A” today.
While my voice may not skyrocket your account base, promotion of
OREP to my peers will be easy and will be a pleasure.
Please extend my thanks and my appreciation to Clark and Maria."
Cordially,
J. Craig Wolff, SRA
OREP
Phone: (888) 347-5273
(Toll Free)
Fax: (619) 704-0567 or (619) 269-3884
Email:
info@orep.org
Agent/Broker:
David Brauner/David Brauner Insurance Services - Calif. Ins. license
#0C89873. Licensed in 49 states. Please call for license number in your
state.
Member Benefits
• Working RE Magazine FREE subscription
• Purchase AMC Directory
• Appraisals & Identity Security Solution
• Bank Appraisers Needed
• Group Medical Insurance (California residents)
• Appraiser's Guide to Energy Auditing/Rating
• Introduction to Energy Auditing Webinar
•
FHA Appraiser Inspection Course, Checklist and eManual
• Lower Prices from your Favorite Suppliers
• Benefits Page
Receive fast, personal service from the OREP staff who have been serving appraisers, inspectors and other real estate professionals for over 16 years.
(David Brauner: Calif. Insurance License 0C89873)
Click Errors and Omissions Programs at right for more information and applications or call us Toll Free: (888) 347-5273. We’re here to help!
| 
